Refund policy
Due to the nature of our products (limited pieces, handpicked), we follow a strict No Refund Policy.
However, we offer exchange or store credit under the following conditions:
• The product received is damaged or defective.
• You notify us within 48 hours of delivery with images and order details.
• The item is returned unused, with original packaging and tags.
Return shipping costs will be borne by the customer unless the error is ours.
Exchange products will be delivered within 7 days.
For exchange requests, email: loftofshimmer@gmail.com